This podcast will share insights and perspectives directly from Deborah Hecht, who is an individual with achondroplasia and a mother and grandmother of children with achondroplasia.

The empathy series is a multi-module activity designed to be self-paced and interactive. We encourage you to complete the modules individually and then reflect on learning amongst your colleagues. The series is designed to equip you with social care expertise that drives deeper awareness and compassionate care for the people you serve. This content is applicable to any role within health care, focusing on critical concepts like health equity, social determinants of health, empathy, health disparities, cultural humility, motivational interviewing and compassion. Each module uses a variety of interactive and educational elements using data, infographics, animated video, knowledge checks, historical events and audio recordings from our members. The empathy series will require you to reflect on your personal and cultural experiences and encourage you to slow down, actively listen and take the appropriate action to serve others, whether that be patients, colleagues, family, friends or your community.

This activity focuses on enhancing participants’ knowledge and skills in the legal and ethical aspects of healthcare coordination and communication. It will highlight the essential elements and requirements of a valid lawsuit and will address care coordinators’ ethical responsibilities regarding standards of practice, codes of conduct and ethical decision-making. Participants will review accurate documentation practices that ensure compliance and improve interprofessional communication and will come away with additional insights into navigating legal and ethical challenges they may encounter in their practice.

This activity will provide participants with an overview clarifying the dynamics by which the business of health care is affected by the processes of capturing a patient’s reason for their visit and the care provided in response. With a focus on accurate coding that justifies patient services or procedures performed by the provider, it will examine the role of diagnostic-related group (DRG) classifications in payment determination under the inpatient prospective payment system (IPPS), payment systems, ICD-10 coding requirements and payer criteria. The roles of revenue cycles, payer methodologies and patient access in the business of health care will also be examined.