Across the Sexual Orientation and Gender Identity Spectrum: A Call to Action
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/Stethoscope%20with%20ribbon%20CROPPED.jpg?itok=t1DKJvg6)
This activity will provide health care providers with increased awareness surrounding these issues so that communication with LGBTQ+ people is respectful and sensitive. It will review how patient-provider interactions can be more supportive of the individual’s needs, how to take a full history and perform an inclusive and affirming physical exam, and how health information can be thoughtfully documented to provide accurate information regarding health issues, screening recommendations and risk prevention.
Category
- Health equity
Format
- Online Education (E-modules)
Credits
- 1.00 AAFP - Family Physicians
- 1.00 ACPE - Pharmacists
- 1.00 ACPE - Pharmacy Technicians
- 1.00 AMA - Physicians
- 1.00 ANCC - Nurses
- 1.00 APA - Psychologists
- 1.00 Attendance - General Attendance
- 1.00 CCMC - General - Case Managers
- 1.00 COPE - Optometrists
- 1.00 ASWB - Social Workers
Healing Racial Trauma Through Somatic Anti-Racism Practices
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2022-06/Activity%20image%20120px.jpg?itok=blsYQL95)
This activity will identify the multifaceted effects of past and continuous trauma—including collective and racial trauma—on the well-being of individuals, cultures, communities, and social environments. It will review racism and oppressive tendencies and present strategies to skillfully manage difficult racial and cultural situations and their associated stressful responses. Importantly, trauma management therapies and practices will be identified, along with approaches to building communal anti-racist culture within the workplace.
Category
- Health equity
Format
- Online Education (E-modules)
Credits
- 1.50 ACPE - Pharmacists
- 1.50 ACPE - Pharmacy Technicians
- 1.50 AMA - Physicians
- 1.50 ANCC - Nurses
- 1.50 APA - Psychologists
- 1.50 Attendance - General Attendance
- 1.50 ASWB - Social Workers
Serious Illness Conversation
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2024-03/Course%20Image%20140px.jpg?itok=VzT1UT_Z)
Activity descriptionConversations that provide patients who have serious and life-threatening illnesses with the opportunity to make informed choices reflecting their goals, values and care preferences are a critical part of their care.
Category
- Behavioral health
- Disease management
- Palliative care and hospice
Format
- Online Education (E-modules)
Credits
- 2.00 AMA - Physicians
- 2.00 ANCC - Nurses
- 2.00 Attendance - General Attendance
The Business of Health Care
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2023-10/Business%20of%20Healthcare%20220px.jpg?itok=1uG9mWxv)
This activity will provide participants with an overview clarifying the dynamics by which the business of health care is affected by the processes of capturing a patient’s reason for their visit and the care provided in response. With a focus on accurate coding that justifies patient services or procedures performed by the provider, it will examine the role of diagnostic-related group (DRG) classifications in payment determination under the inpatient prospective payment system (IPPS), payment systems, ICD-10 coding requirements and payer criteria. The roles of revenue cycles, payer methodologies and patient access in the business of health care will also be examined.
Category
- Case management
Format
- Online Education (E-modules)
Credits
- 0.50 ANCC - Nurses
- 0.50 Attendance - General Attendance
- 0.50 CCMC - General - Case Managers
- 0.50 ASWB - Social Workers
RN READY: Update on Clinical Judgment in Nursing with Respect to US Practice: Roles of Nurses in the Diagnostic Process
![Confident nursing student raises hand during class](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2023-11/RN%20Ready%20Course%20Image.jpg?itok=wRSPieVL)
These comprehensive activities will equip nurses with knowledge that will improve patient care in alignment with the standards of care delivery in US health care practices.
Category
- Disease management
- Global
- Nursing
Format
- Online Education (E-modules)
Credits
- 7.00 ANCC - Nurses
- 7.00 Attendance - General Attendance
- 9.00 PRC - Philippine Council of Nursing
Legal Issues and Risk in Case Management
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2023-07/Legal%20Issues%20and%20Risk%20Image%20VF.jpg?itok=dRzk8cfQ)
This activity focuses on enhancing participants’ knowledge and skills in the legal and ethical aspects of healthcare coordination and communication. It will highlight the essential elements and requirements of a valid lawsuit and will address care coordinators’ ethical responsibilities regarding standards of practice, codes of conduct and ethical decision-making. Participants will review accurate documentation practices that ensure compliance and improve interprofessional communication and will come away with additional insights into navigating legal and ethical challenges they may encounter in their practice.
Category
Format
- Online Education (E-modules)
Credits
- 0.50 ANCC - Nurses
- 0.50 Attendance - General Attendance
- 0.50 CCMC - General - Case Managers
- 0.50 ASWB - Social Workers
The CMS’ Two-Midnight Rule and Medical Necessity
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2024-04/2MN%20Rule%20Cover%20220%20px.jpg?itok=DjlVzwYb)
This activity, which includes interactive case studies, will examine the factors that impact medical necessity and the types of reviews that can be applied. It will provide participants with an improved ability to navigate these regulations and practical insight into effectively integrating these standards into their daily practice.
Category
- Case management
Format
- Online Education (E-modules)
Credits
- 1.00 ANCC - Nurses
- 1.00 Attendance - General Attendance
- 1.00 CCMC - General - Case Managers
- 1.00 ASWB - Social Workers
Assertiveness and Conflict Resolution
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2023-12/Assertiveness%20image%20220%20px.jpg?itok=lJHXwuEp)
This activity will focus on skills and strategies to develop assertiveness and recognize and resolve conflict professionally. Participants will be guided through the nuances of conflict within the workplace and learn how to use assertive communication to turn conflict into opportunities for growth, collaboration and professional development.
Category
- Case management
Format
- Online Education (E-modules)
Credits
- 1.00 ANCC - Nurses
- 1.00 Attendance - General Attendance
- 1.00 CCMC - General - Case Managers
- 1.00 ASWB - Social Workers
Motivational Interviews with Patients
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2023-07/Motivational%20Interviewing%20VF.jpg?itok=XRicCliP)
This activity will provide a comprehensive understanding of motivational interviewing, the stages of change to expect with the interviewing process and its role in improving patient outcomes. A specific focus on strategies to develop and enhance interview techniques will help participants to engage better with patients and achieve long-term success in implementing positive health changes.
Category
Format
- Online Education (E-modules)
Credits
- 0.75 ANCC - Nurses
- 0.75 Attendance - General Attendance
- 0.75 CCMC - General - Case Managers
- 0.75 ASWB - Social Workers
Post-Acute Discharge Planning
![](https://www.optumhealtheducation.com/sites/default/files/styles/course_image_teaser/public/course/2023-05/PAC%20Image.png?itok=isSLLHBg)
This activity aims to increase competency surrounding the post-acute discharge planning process. It will discuss the various levels of care and types of services available for post-acute discharge planning and examine the eligibility requirements specific to each setting, including how payer criteria can impact planning.
Category
Format
- Online Education (E-modules)
Credits
- 0.75 ANCC - Nurses
- 0.75 Attendance - General Attendance
- 0.75 CCMC - General - Case Managers
- 0.75 ASWB - Social Workers