This activity will provide a comprehensive understanding of motivational interviewing, the stages of change to expect with the interviewing process and its role in improving patient outcomes. A specific focus on strategies to develop and enhance interview techniques will help participants to engage better with patients and achieve long-term success in implementing positive health changes.

This content is applicable to any role within health care, focusing on critical concepts like health equity, social determinants of health, empathy, health disparities, cultural humility, motivational interviewing and compassion. Each module uses a variety of interactive and educational elements using data, infographics, animated video, knowledge checks, historical events and audio recordings from our members. The empathy series will require you to reflect on your personal and cultural experiences and encourage you to slow down, actively listen and take the appropriate action to serve others, whether that be patients, colleagues, family, friends or your community.

This activity will provide HCPs with individual and organizational strategies to increase resilience (the ability to cope with and recover from difficult experiences) and proactively respond to challenging situations, both of which can improve mood and mental health and increase joy and satisfaction in daily health care practice. It will also describe individual and team-related traits necessary to develop resiliency and discuss preventive measures to counteract burnout.

This activity will discuss the association between hearing loss and cognitive burden, as well as the potential impact of untreated hearing loss. It will provide communication and management techniques for caregivers to accommodate changes in the cognitive status of those with hearing loss, as well as tools and strategies that are recommended by the Hearing Loss Association of America (HLAA) and how these can be put into practice.