This activity will provide participants with an overview clarifying the dynamics by which the business of health care is affected by the processes of capturing a patient’s reason for their visit and the care provided in response. With a focus on accurate coding that justifies patient services or procedures performed by the provider, it will examine the role of diagnostic-related group (DRG) classifications in payment determination under the inpatient prospective payment system (IPPS), payment systems, ICD-10 coding requirements and payer criteria. The roles of revenue cycles, payer methodologies and patient access in the business of health care will also be examined.

This activity, which includes interactive case studies, will examine the factors that impact medical necessity and the types of reviews that can be applied. It will provide participants with an improved ability to navigate these regulations and practical insight into effectively integrating these standards into their daily practice.

This activity will provide a comprehensive understanding of motivational interviewing, the stages of change to expect with the interviewing process and its role in improving patient outcomes. A specific focus on strategies to develop and enhance interview techniques will help participants to engage better with patients and achieve long-term success in implementing positive health changes.

This content is applicable to any role within health care, focusing on critical concepts like health equity, social determinants of health, empathy, health disparities, cultural humility, motivational interviewing and compassion. Each module uses a variety of interactive and educational elements using data, infographics, animated video, knowledge checks, historical events and audio recordings from our members. The empathy series will require you to reflect on your personal and cultural experiences and encourage you to slow down, actively listen and take the appropriate action to serve others, whether that be patients, colleagues, family, friends or your community.