This activity will identify the multifaceted effects of past and continuous trauma—including collective and racial trauma—on the well-being of individuals, cultures, communities, and social environments. It will review racism and oppressive tendencies and present strategies to skillfully manage difficult racial and cultural situations and their associated stressful responses. Importantly, trauma management therapies and practices will be identified, along with approaches to building communal anti-racist culture within the workplace. 

This activity will provide participants with an overview clarifying the dynamics by which the business of health care is affected by the processes of capturing a patient’s reason for their visit and the care provided in response. With a focus on accurate coding that justifies patient services or procedures performed by the provider, it will examine the role of diagnostic-related group (DRG) classifications in payment determination under the inpatient prospective payment system (IPPS), payment systems, ICD-10 coding requirements and payer criteria. The roles of revenue cycles, payer methodologies and patient access in the business of health care will also be examined.

This activity focuses on enhancing participants’ knowledge and skills in the legal and ethical aspects of healthcare coordination and communication. It will highlight the essential elements and requirements of a valid lawsuit and will address care coordinators’ ethical responsibilities regarding standards of practice, codes of conduct and ethical decision-making. Participants will review accurate documentation practices that ensure compliance and improve interprofessional communication and will come away with additional insights into navigating legal and ethical challenges they may encounter in their practice.

This activity will focus on skills and strategies to develop assertiveness and recognize and resolve conflict professionally. Participants will be guided through the nuances of conflict within the workplace and learn how to use assertive communication to turn conflict into opportunities for growth, collaboration and professional development.