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Advancing Complex Care Philosophy: Tools for Healing-Centered Care
This series will be Tuesdays beginning October 13, through December 8, 2020
2:00–2:30 p.m. CT (3:00–3:30 p.m. ET; 1:00–1:30 p.m. MT; 12:00–12:30 p.m. PT)
NO SESSION ON NOVEMBER 24, 2020
To access the live webcast, please click here.
Missed a session? Click here for the instant replay.
Building Practical Skills for Empowering Healing and Resilience
Go beyond the philosophies of complex care and build practical skills for empowering healing and resilience with individuals you serve. In this activity, learners will find a series of eight, 30-minute courses. Each course is delivered live every Tuesday at 2 p.m. CT by a group of 14 subject matter experts. Learners are encouraged to participate in the Care Philosophy on-demand series as a prerequisite to this activity.
The effects of trauma are widespread and vary greatly—from major depression and anxiety to obesity and diabetes, substance use disorder and altered interpersonal dynamics. The COVID-19 public health crisis has upended the lives of individuals and families, forcing them to cope with a new level of trauma caused by the virus that extends far beyond the physical illness.
This accredited series equips participants with practical tools that will help strengthen their skills in facilitating conversations and activities and conducting follow-up interventions with individuals experiencing complex health and social needs. As a result of this increased knowledge, learners can feel more confident in their ability to foster authentic healing relationships that build resiliency and avoid re-traumatization.
It is recommended that colleagues take the courses together and hold peer-led learning circles following each one. Discussion guides, plus other tools and resources for the courses, can be found in the Additional Information section.
Provider
This activity is provided by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign.
Commercial support
There was no commercial support received for this activity.
Target Audience
This activity is designed to meet the educational needs of individuals who wish to foster healing and resilience in individuals with complex health and social needs, including:
• Behavioral Health Therapists
• Behavioral Health Administrators
• Case Managers
• Community Health Workers
• Health Care Administrators
• Health Care Coordinators
• Home Health Care Providers
• Licensed Clinical Social Workers
• Licensed Mental Health Counselors
• Licensed Professional Counselors
• Managed Care Nurses
• Marriage and Family Therapists
• Medical Assistants
• Non-clinical Administrative Staff
• Non-profit Administrators and Staff
• Nurse Practitioners
• Patient/Member Service Administrators
• Pharmacists
• Pharmacy Technicians
• Physicians
• Physician Assistants
• Psychologists
• Registered Nurses
• Social Workers
Learning Objectives
At the end of this educational activity, participants should be able to:
- Describe the importance of self-awareness and empathy for the experience of completing trauma-informed care activities
- Recognize how to use the ACE Survey to identify early life trauma
- State the importance of resiliency and the use of the Brief Resilience Scale
- Recognize how to deliver person-centered care using the Ecomap tool
- Establish personal goals and identify values through use of the Values Card Sort activity
- Describe how the PERMA Profiler questionnaire aids in “meaning making” with individuals
- Identify positive self-care coping strategies through use of the Coping Card Sort activity
- Identify the impact of significant life events on individuals using the life milestones timeline
Additional Information
Faculty and Planning Committee
Click here for a list of faculty and planning committee members.
Schedule
Live webcasts are scheduled on Tuesdays, beginning October 13 through December 8, 2020, from 2:00–2:30 p.m. CT (3:00–3:30 p.m. ET; 1:00–1:30 p.m. MT; 12:00–12:30 p.m. PT).
Up to 8.00 continuing education credits available. Participation in each live webcast is worth 0.50 credits and participation in each related learning circle is worth 0.50 credits. Participants will attest and claim credit commensurate with total time spent in the activity at the end of the series on December 8, 2020.
| October 13, 2020 | Advancing Complex Care Philosophy: Tools for Healing-Centered Care Kick Off Session (non-accredited) Kerianne Guth, MSW, and Rajiv Arya, MD, MBA |
| October 20, 2020 | Early Life Trauma (ACE Survey) Melissa Bruhl, DO, CMD, and Nakeesha Longmire, LCSW |
| October 27, 2020 | Resiliency (Brief Resilience Scale) Charlene Brown, MD, MPH, and Shayla Combs, LCSW |
| November 3, 2020 | Personal Goals and Values (Values Card Sort) Amy Fynmore and Melissa Bruhl, DO, CMD |
| November 10, 2020 | Meaning Making (PERMA Profiler Questionnaire) Rodrigo Olivares, MSW, and Kate Warren |
| November 17, 2020 | Person-Centered Care (Ecomap) Rick Aguayo, FNP-C, and Irena Stjepic, LCSW |
| November 24, 2020 | No webcast (Thanksgiving week) |
| December 1, 2020 | Trauma Over Lifetime (Life Milestones Timeline) Kerianne Guth, MSW, and Myra Miller, LCSW |
| December 8, 2020 | Self-Care (Coping Card Sort) Kelly Nelson and Chelsey Jones, LCSW |
Note: OptumHealth Education reserves the right to make any necessary changes to this program. Efforts will be made to keep presentations as scheduled. However, unforeseen circumstances may result in the substitution of faculty or content.
Last updated: 9/16/2020
Maximum CE Hours Available: 7.00 (for participation in the live webcast and a Learning Circle each week)
Accreditation Statement
 | In support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign Team. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. |
Credit Designation Statements
 | This activity was planned by and for the health care team, and learners will receive 7.00 Interprofessional Continuing Education (IPCE) credits for learning and change. |
Nurses
The participant will be awarded up to 7.00 contact hours of credit for attendance and completion of supplemental materials.
Nurse Practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Pharmacists/Pharmacy Technicians
This activity is approved for 7.00 contact hour(s) ([0.7] CEU) in states that recognize ACPE.
Attending the full program will earn 7.00 contact hour(s).
Unique Activity Number(s): JA0007123-9999-20-154-L04-P/T
Physicians
OptumHealth Education designates this live activity for a maximum of 7.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
PAs
The American Academy of PAs (AAPA) accepts credit from organizations accredited by the ACCME.
Case Managers
Contact hours for Case Manager Certification have been approved for previous activities. Application for Case Manager Certification (CCM) for this activity has been submitted to the Commission for Case Manager Certification (CCMC).
Psychologists
OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 7.00 CE hours.
Social Workers
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 7 live continuing education credits.
Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure.
Attendance
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.
Available Credit
- 7.00 ACPE - Pharmacists
- 7.00 ACPE - Pharmacy Technicians
- 7.00 AMA - Physicians
- 7.00 ANCC - Nurses
- 7.00 APA - Psychologists
- 7.00 Attendance - General Attendance
- 7.00 CCMC - General - Case Managers
Registration includes: Series content, program syllabus, continuing education record-keeping, and certificate of attendance.
Registration confirmation: Upon successful completion of registration, a confirmation will be sent to the email address in the registrant's profile. If you do not receive a confirmation email within 30 minutes, please request assistance at moreinfo@optumhealtheducation.com.
Cancellation policy: Send cancellation requests to moreinfo@optumhealtheducation.com.
Questions: Email moreinfo@optumhealtheducation.com