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ForwardCRT Clinical Culture Training
Missed a session? Click here for the instant replay.
Building a Foundation for Our Evolving Clinical Culture
To provide the very best care and service for our members, we need all of our heads, hearts and hands working at their full potential. To that end we want to make sure you have tools and training needed to do just that. In the modules that follow over the next 15 weeks, you’ll find a training curriculum that seeks to offer a foundation for our evolving clinical culture, one that is trauma informed, rooted in evidence-based best practices and integrates the medical, behavioral and social components of care for our most complex members.
The training resources found here will help realize our vision of developing world class talent to deliver person-centered care at a lower cost. We want to learn together as our team continues to enhance this curriculum, so please share your feedback and expertise with us as we grow. We hope you find this material helpful in building authentic healing relationships with members as we all work to connect the world to better health, one person at a time.
Handouts for this activity can be found below under "Attachments".
Provider
This activity is provided by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign Team.
Commercial support
There was no commercial support received for this activity.
Target Audience
Designed for the interprofessional health care team
This educational activity has been developed by the health care team to promote collaborative practice in health care delivery by providing a broad range of topics for a variety of learners. It is intended to focus on person-centered care in a way that is trauma-informed, evidence-based, and integrates the medical, behavioral, and social components of care for the most complex patients. This activity will provide the tools for both health-care practitioners and non-clinicians that are interested in providing the best care for individuals to optimize their outcomes and help them live healthier lives.
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Learning Objectives
After completion of this activity, the participant should be able to:
- Define how the application of a variety of evidenced-based practices builds the framework for creating a trauma-informed service environment.
- Describe how different evidence-based practices are interconnected and how they can effectively be used together to support individuals' change in behaviors.
- Develop strengths-based engagement strategies that promote healing, empowerment and self-sufficiency.
- Recognize the impact that personal biases can have on the healing relationship and identify strategies to remain objective and person-centered.
- Develop a deeper awareness of how the use of self is a critical component to the change process and enhance the learner’s toolkit of strategies and techniques to foster change at all levels.
Additional Information
Faculty and Planning Committee
Click here for a list of faculty and planning committee members.
Schedule
Up to 6.5 continuing education credits available.
| January 28, 2019 | Training Kickoff & Welcome (non-accredited) Jennifer Frost, MPA, Vice President, Learning, Replication and Dissemination, Clinical Redesign Team Jeff Brenner, MD, SVP, Clinical Redesign Team |
February 4, 2019 | Learning Circles and Peer Facilitation (non-accredited) Jennifer Frost, MPA, Vice President, Learning, Replication and Dissemination, Clinical Redesign Team Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign |
February 11, 2019 | Trauma-Informed Care 101 Nina Aniskevich, MSW, Behavioral Health Care Advocate, Opioid Abuse Disorders Melissa Brown, State Director, Clinical Redesign Team (Michigan) |
February 18, 2019 | Impact of ACEs Amy Fynmore, Care Coordinator, Clinical Redesign Team (Arizona) Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team |
February 25, 2019 | Harm Reduction Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign |
March 4, 2018 | Addiction & Recovery Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team |
March 11, 2019 | Power of Personal Narratives Jeff Brenner, MD, SVP, Clinical Redesign Team Kathy Stillo, MBA, President & COO, Clinical Redesign |
March 18, 2019 | Motivational Interviewing 101 Meagan Ausborn, RN, Director of Clinical Operations, Clinical Redesign Brad Chamberlain, LISW, Care Advocate, Clinical Redesign Team (Iowa) |
March 25, 2019 | Positive Psychology Amy Fynmore, Care Coordinator, Clinical Redesign Team (Arizona) Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team |
April 1, 2019 | Boundaries & Self Care Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team Nellie Nekouie, State Director, Clinical Redesign Team (Arizona) |
April 8, 2019 | Field Safety Jean Mash, MSW, Clinical Program Director, Clinical Redesign Team Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign |
April 15, 2019 | De-escalation Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team Jean Mash, LSCSW, LCAC, Clinical Program Director, Clinical Redesign Team |
April 22, 2019 | Stages of Change Brad Chamberlain, LISW, Care Advocate, Clinical Redesign Team (Iowa) Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign |
April 29, 2019 | Person-Centered Care Meredith Clemmons, LCSW, CCM, Associate Director, Product Development Kate Warren, MS, National Housing Operations Advocate, Clinical Redesign Team |
May 6, 2019 | Trauma-Informed Care 201 Nina Aniskevich, MSW, Behavioral Health Care Advocate, Opioid Abuse Disorders Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team |
Note: OptumHealth Education reserves the right to make any necessary changes to this program. Efforts will be made to keep presentations as scheduled. However, unforeseen circumstances may result in the substitution of faculty or content.
Last updated: 1/2/2019
Maximum CE Hours Available: 6.5
Accreditation Statement
 | In support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign Team. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. |
Credit Designation Statements
 | This activity was planned by and for the health care team, and learners will receive 6.5 Interprofessional Continuing Education (IPCE) credits for learning and change. |
Physicians
OptumHealth Education designates this live activity for a maximum of 6.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
PAs
The American Academy of PAs (AAPA) accepts credit from organizations accredited by the ACCME.
Pharmacists/Pharmacy Technicians
This activity is approved for 6.5 contact hour(s) ([0.65] CEU) in states that recognize ACPE.
Attending the full program will earn 6.5 contact hour(s).
Unique Activity Number(s): JA0007123-9999-19-172-L01-P/T
Nurses
The participant will be awarded up to 6.5 contact hours of credit for attendance and completion of supplemental materials.
Nurse Practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Case Managers
The Commission for Case Manager Certification has approved this program for a maximum of 6.5 clock hours for Certified Case Managers (CCM).
Psychologists
OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 6.5 CE hour.
Social Workers
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 6.5 live continuing education credits.
Please Note: Licensing Boards change regulations often and while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling.
Attendance
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.
Available Credit
- 6.50 ACPE - Pharmacists
- 6.50 ACPE - Pharmacy Technicians
- 6.50 AMA - Physicians
- 6.50 ANCC - Nurses
- 6.50 APA - Psychologists
- 6.50 Attendance - General Attendance
- 6.50 CCMC - General - Case Managers
These materials are intended ONLY for those who attend the live webcast series.
You must be logged into your account to participate in this activity. Get started by clicking “Begin/Continue” and following the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. A complete listing of all of your activities can be found under “My Account”, “My Activities.”