When a participant, either orally or in written format, files a grievance or expects action on the complaint; the following actions will be taken.

1.  If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The activity manager will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

2.  If the grievance concerns a workshop or home study offering, its content, level of presentation, or the facilities in which the workshop was offered, the activity chair or customer service will mediate and will be the final arbitrator. If the participant requests action, the activity chair or customer service will:

a. attempt to provide the participant with another workshop or home study or

b. provide a credit for a subsequent year's workshop or

c. provide a partial or full refund of the workshop fee.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual. 

3.  If the grievance concerns our CE program, in a specific regard, the activity manager will attempt to arbitrate.

4.  Participants of approved continuing education courses by The New Jersey State Board of Social Work Examiners have the option to appeal to the Board if an attendee is displeased with the results of the process. Phone: 973-504-6495.